Complaints Policy

If a repair arranged through this site leaves you dissatisfied, tell us first: [email protected]. We read every complaint, and we raise them with the contractor involved.

You may also take a complaint to the New York City Department of Consumer and Worker Protection, or to the New York State Attorney General's consumer protection office. Contractors performing certain categories of work in New York City operate under licensing regimes administered by city agencies, including the Department of Consumer and Worker Protection and the Department of Buildings; naming those agencies here is information, not a claim about any individual contractor's status, and you can verify a contractor's standing with the agency concerned before agreeing to work.